-IT PROVIDES THE ENGLISH NEEDED FOR DEALING WITH CUSTOMERS AND COLLEAGUES IN A VARIETY OF HOTEL AND RESTAURANT SITUATIONS, SUCH AS: TAKING BOOKINGS, CHECKING GUESTS IN AND OUT, DEALING WITH ENQUIRIES AND COMPLAINTS, EXPLAINING DISHES, TAKING PAYMENTS -THIS NEW EDITION HAS BEEN EXTENSIVELY REVISED AND UPDATED TO TAKE ACCOUNT OF CHANGING PRACTICES AND NEW TECHNOLOGIES SUCH AS COMPUTERIZED RESERVATION SYSTEMS